Adding this post to the technical section:
I have tried numerous firmware downloads and get the same result. It does not seem to be related to the radio. I am able to program the radio just fine with various tools telling me the USB driver is working. The only thing that crashes is UPDATE.EXE. The error is in Chinese. See attachment for the error. I am running a new computer with Windows 10. I have all the updates/patches installed. I have copied STDFU and STTubeDevice30 to SYSTEM32. (Found this recommendation in another blog post. http://www.g0hwc.com/tyt-md-380-dmr-rad
Any help would be great as I can not update the firmware on my radio. I can program just fine however. Thanks.